Frequently Asked Questions

Over the first 4-6 weeks, your physiotherapist will develop a treatment plan according to your individual needs and goals. Phase 3 is our Future Proof Program, which consists of active treatment sessions, of up to 6 people, where your physiotherapist will take you through your established program. During these sessions, your physiotherapist will adapt and progress your program as indicated.

Anyone with a New Injury/Complaint or current/previous patients with a New Episode require an Assessment Appointment. A New Episode is defined by patients who have NOT been to the clinic in more than 3 months. This ensures the injury/complaint/episode is appropriately addressed and a treatment plan is made to outline your personal goals.

Yes we do. Sessions can be claimed either online or in the clinic though our HICAPS machine.

Note: Only one health insurance can be claimed per session. You are unable to use both medicare and private health for the same session.

Physiotherapy sessions are broken down into manual therapy and exercise therapy. Choose comfortable, loose fitted clothing that does not restrict movement and allows access to your specific injury or pain problem. Most injuries require hands on treatment to the direct area which may require exposure of injury.

Pilates is a method of exercise and controlled movement designed to stretch, strengthen and balance the body. Joseph H. Pilates, a German-born athlete, developed his innovative approach that combines Eastern and Western philosophies of mental and physical harmony.

Clinical Pilates is a patient specific modification of Pilates, adapted for therapeutic use by physiotherapists. The Physio Doctor’s Clinical Pilates is physiotherapy treatment and expands upon Joseph Pilates’ original method into a treatment program that prescribes specific exercises that match an individuals’ preferred directional preference. This has been validated by numerous research papers.

This is not an homogeneous exercise protocol approach, it’s a cutting edge pathology treatment tool.

Unlike regular Pilates, Clinical Pilates is physiotherapy treatment and considers the patient’s specific needs for their body, injury, and condition. Each program will be unique to the individual as the exercises will be specifically picked depending on the injury. While regular Pilates is beneficial for improving the overall physical health of someone, it shouldn’t be used for treating specific problems.

Clinical Pilates involves specialised Pilates equipment to support and guide movement during exercises. Our physiotherapists will begin with a one-to-one initial assessment to help develop a treatment plan and carefully selected exercises for your injury/condition. The physiotherapist will then teach and guide you through the specific exercises chosen for your custom program, which will be changed and modified as you progress. This can be continued with group sessions of up to 4 people or one-to-one appointments.

A referral is not required for standard physiotherapy sessions. If you would like to claim through Medicare however, a Chronic Disease Management Plan (CDM), also known as an Enhanced Primary Care Plan (EPC) or Team Care Arrangement (TCA) is required! For more information about Medicare please visit here

You are able to claim for WorkSafe, TAC, NDIS and Third Party Insurances. You will pay for the sessions upfront, then send through the invoice you receive after your session to claim.

Most of our payments are through our secure payment portal - Stripe. We also accept credit and eftpos in the clinic.

Please allocate up to 30 minutes to ensure you receive the best possible treatment to reach your recovery goals.

Our Future Proof Program consists of Active Treatments. These group sessions are up to 6 clients and run for 40 minutes.

At The Physio Doctor, we are 100% committed to helping you achieve your goals. As a courtesy, we send reminders in advance of your appointment times. If a cancellation is inevitable, please contact us as soon as possible. Appointments are in high demand, and your advanced notice will allow us to provide care to others who are in pain and waiting for an appointment.

As such, all missed appointments or late cancellations made within 24 hours of your scheduled appointment will result in a cancellation fee of the total cost of service. We do not want to charge this fee to anyone, so we hope by clearly stating our expectations, we don't have to.

To cancel/reschedule please call us on 0483 925 799

For more information visit our Cancellation Policy

Yes!!! We have free cold, filtered water available in the clinic.